From John, Victoria Y-K - 02/15/01 Click here to reply
Where may I learn about e-Health, please?
From Sergio Samoilovich, NETIC Infoservices - 01/15/01 Click here to reply
I am a former MD researcher, now developing Web-based health systems. I would like to develop a web system for doctors to write follow-up questions for their patients. Those questions will be derived to a call center and the answers will be sent back to doctors or supervisors by Internet, mail, pager or fax. This is a way to ease the phone-monitoring job, improving prevention, compliance and patient fidelity. Now, the question is whether something like that already exists. If not, I welcome any suggestion or collaboration offer. I am located in Argentina, willing to rellocate to North America. Answer here or by mail to ss@netic.com. Thanks a lot.
From Carol, Carol M. Stock & Associates - 01/03/01 Click here to reply
Happy New Year Everyone! I've just received the 2001 Edition of the NCC Examination Registration Catalog for the Telephone Nursing Practice Certification Examination. The first test date is June 22nd! For more information please contact NCC at www.nccnet.org or telephone at (312) 951-0207. I encourage those of you who practice telephone nursing to consider becoming certified. Carol
Reply from Leigh, Upstate Teleservices - 08/10/01
Reply from Barb, Baptist Health - 01/10/01
Reply from Cindy, Metro Health - 01/09/01
From Ruth Johnson, http://www.cyberhealth.bc.ca - 12/16/00 Click here to reply
Just FYI, I have created an E-mail based discussion list for Telephone Triage/Advice Nurses. Subscribe by sending a blank message to BusySignalsNurse-subscribe@listbot.com
Reply from Carol, Carol Marden and Partners - 03/25/01
Reply from Karen Townsend, Methodist Call A Nurse for Children - 01/14/01
From Carol, Carol M. Stock & Associates - 10/20/00 Click here to reply
I have just returned from The First National Conference on Telephone Advice "The Emergence of Telephone Advice: Accessing Health Care Information" in Calgary, Canada, October 13-14th. If you missed it, you missed a great opportunity to hear the latest developments in telephone nursing across Canada, network with collegues and vendors, and share stories and ideas with healthcare pioneers about telehealth. I will be writing an article in The Journal of eHealth Nursing regarding the Calgary conference and I encourage you to comment on your experiences from Calgary and/or submit articles to the Journal of eHealth Nursing for consideration. Carol
Reply from Jane, United Health - - 11/07/00
Reply from Betty, MVR Health Care - 11/06/00
From Sue, DUMC ABMT/SCT Prg. - 08/29/00 Click here to reply
I have been in nursing for 28 years & have recently changed fields from surgical nursing to adult bone marrow transplant nursing. I found that being placed in a situation where I was once again a new learner has done a tremendous amount to rejuvenate my enthusiasm for nursing.One new project I've taken on has been another totally new experience for me. I've helped to develop & am continuing to maintain a web page for our program. This page targets nurses, but there is also useful information for patients & families. I hope you'll "drop by"www2.mc.duke.edu/9200bmt/
From Maria, NHS Direct Essex uk - 07/29/00 Click here to reply
hi I am a nurse advisor and new to this sit any other nurse from uk here?
Reply from susie, susiebrent@ozemail.com.au - 10/06/01
From Bob, Puget Sound Healthcare - 06/20/00 Click here to reply
I think this is great site. Ehealth is going to dramatically change the way medicine is practiced.
From Carol, Carol M. Stock & Associates - 04/06/00 Click here to reply
NOTICE: I have just received word that the Baptist HealthSource Seminar, "Medical Call Centers: Survival Issues" that was to be held in Pensacola, Florida has been cancelled. Hopefully, this important seminar will be brought back at a later date. There are so many important issues facing call centers today and forums such as the one this seminar would have afforded are needed.
Reply from Bob, Puget Sound Healthcare - 04/06/00
From Julie, St Joseph's - 03/16/00 Click here to reply
I just read the NCC Telephone Nursing Certification Exam Outline. I think it is time to offer telephone nurses recognition in this practice area by taking the exam. Are other call centers in support of this exam for their staff and will you be requiring it as part of employment criteria? I'd love some dialogue on this! Thanks.
From Sheri, Baptist HealthSource - 03/08/00 Click here to reply
I too want to thank you Carol for creating a place for telephone nurses to network and share ideas. I have been involved for the last several weeks in a project that will merge our call center with our centralized scheduling department and will serve as the foundation to become a "Super Call Center". Our vision is to intergrate our call center so deeply in our organization that it will be like trying to "unscramble eggs" to get rid of us. I have been trying all day to decide where I heard the term "Super Call Center" and I would appreciate any one who has any information or can guide me to an article I know I read that used this term. My director (Rose) says I made it up . . . It's possible but . . . maybe I was thinking of Wal Mart ! LOL The premise is one of viewing a call center as not only the hub of communication for information, referrals, appts, etc, and the call to action for your organization but, also viewing it as a business. Utilizing outbound call campaigns/telemarketing to drive market share and generating revenue. Then tracking ROI like the IRS is after you. Seriously, we lived through the BBA (Balanced Budget Act) this past year and struggled to justify our existance and we vigilantly track ROI. We experienced the scrutuiny afforded all service lines during budget cutting and we intend to place ourselves in a more secure position in the future by convincing the Board Members - "Powers that Be" of our potential.
Reply from Sandra, Medical University of South Carolina - 03/08/00
From Jane, Health System - 03/06/00 Click here to reply
Are other countries such as Canada, England, etc. thinking about Telephone Nursing Certification as well? Or, would they be eligible to take the NCC exam?
Reply from Betty, NCC - 03/06/00
From Denise, Hospice of Northern Virginia - 03/02/00 Click here to reply
One of the concerns I have about the certification exam has to do with the scope of practice tested on. I manage a triage office for two Hospices and the kinds of issues and decisions we make with our patient population are very different than for many other types of call centers. While I think the idea for a certification is a good one, I wonder about the reality with many of us practicing in very specific settings. It reminds me of my time in a PICU when the CCRN exam didn't have a pediatric version. Why jump through a certification hoop when it is not really applicable to your practice?
Reply from sharon, Kaiser - 03/27/01
Reply from Betty, NCC - 03/02/00
From Betty, Riverside Hospital - 02/28/00 Click here to reply
I just read the NCC telephone nursing certification bulletin. It doesn't make sense for nurses to be certified in a speciality area called "telephone nursing" when all nurses perform telephone nursing?
Reply from Geoff, ADN Instructor - 10/03/01
Reply from Gayla, NorthEast Medical Center - 02/28/00
Reply from Cindy, St Lukes - 02/28/00
From Janet, McLeod Health - 02/14/00 Click here to reply
Just read the agenda for the Medical Call Centers Baptist HealthSource Seminar in Pensacola Beach in April. This seems very timely given the fact that many call centers are going under. It will be great to attend a meeting focusing just on call center issues.
Reply from Sheri Watson, Baptist HealthSource - 02/14/00
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