Attend this conference in conjunction with Children's Physician Network sixth Annual National Pediatric Telehealth Conference September 24-26, 2009 and  enhance your learning experience





Telehealth Legal Update 2009:
New Trends & Emerging Legal Risks

Thursday, September 24, 2009, Minneapolis, Minnesota - USA
Hilton Hotel Minneapolis-St. Paul International Airport
Mall of America


The program format and agenda for the Telehealth Legal Update 2009 conference has been changed to an interactive workshop. Come with questions, leave with answers!

TIME: September 24, 2009 8-11AM (breakfast starting at 7:45AM)


• Legal case law and trends update
• Call center policy issues
• Running an efficient & effective call center unit
     - Monitoring
     - Benchmarks – What’s behind them, really!
     - How strictly should you adhere to them
• Productivity vs. Quality – Are your calls defensible anymore?
• Staffing issues
• Guidelines – Over and under use – Too much, too little…just right!
• What ever happened to good assessments?
Registrants: Please send topic ideas via email prior to the conference for possible inclusion

NOTE: No Contact hours will be awarded

COST: $175 per person (includes a one hour DVD on Telehealth Legal Issues)


TO REGISTER: Click here


A Fun, Interactive, Thought Provoking Conference Designed to Inform, Educate, and Entertain You!

Participate in learning NEW information presented by a NURSE ATTORNEY regarding the latest trends, emerging risks and legal issues in telehealth and what you can do to enhance your practice.

Who Should Attend
The 3rd Annual Telehealth Legal Update: New Trends & Emerging Legal Risks conference goes beyond the basics, tailored for the more seasoned telehealth professional. And you thought you knew everything there was to know about telehealth! Spend 4 hours with a nurse attorney, analyze actual triage situations and test your telehealth knowledge. Leave with valuable, practical information you can implement immediately into your practice. . 

Whether you provide triage, manage a call center or clinic, own your own telehealth business, work remotely, or simply want to know more about emerging telehealth issues, attend this conference! Find out how to reduce risk and implement new ideas into your telehealth practice. 

Among those who should attend are experienced triage nurses, call center managers, and other interested telehealth professionals.

Limited to a small group of committed telehealth professionals in order to facilitate a concentrated learning environment.

Topics include:

  • Telehealth legal update - Trends, Issues, Obstacles & Solutions
  • Legal analysis of actual triage situations
  • New Telehealth Technology - call center benefits
  • Telehealth utilization in other countries
  • Tips for more efficient and effective practice
  • Triage Trivia : 2009
    ...the game show for triage nurses in the know

Conference Objectives:
Upon completion of this conference you will be able to:

  •  Describe current trends in telehealth litigation 
  •  Review barriers to optimal triage practice
  •  List solutions to reduce malpractice risks
  •  Identify telehealth barriers in other countries
  •  Recognize how call centers can provide solutions in underserved areas
  •  Compare various cultural perspectives regarding telehealth issues, solutions
     and marketing opportunities
  •  Identify how call centers can utilize new telehealth technology
  •  Assess call center marketing telehealth opportunities in light of the stimulus
  •  Describe technology pitfalls and how to minimize risk
  •  Assess your knowledge level regarding everyday telehealth situations
  •  List components of defensible triage documentation
  •  Analyze risks of remote and home office triage

Featured Speaker:
Carol M. Stock, J.D., M.N., R.N., is principal of the law firm of Carol M. Stock & Associates, a legal and health care consulting firm in Seattle, Washington. Carol received her Juris Doctorate (law degree) from Seattle University and her Master's of Nursing from the University of Washington. Ms. Stock specializes in healthcare risk management, offering legal consulting services to eHealth, telemedicine, telehealth, telephone triage and healthcare facilities worldwide. She is an adjunct professor in Northwest University's Department of Nursing, is a member of the Washington State Bar Association, a founding member of the National Certification Corporation (NCC) Telephone Nursing Practice Content Team, and helped draft the first AAACN Telephone Nursing Practice Administration and Practice Standards. Prior to practicing law, Carol practiced as a family nurse practitioner in both rural and urban ambulatory care facilities. She lectures frequently on eHealth and telehealth, EMR and documentation issues, risk management and numerous other legal and practice issues in all aspects of health care.  She is a leading imagineer in the field of eHealth nursing, and speaks frequently on emerging eHealth legal and practice issues. Check out her frequently visited telephone triage bulletin board and online Journal of E-Health Nursing at her website. She can be reached via email at or at (206) 789-0909 Pacific Standard Time.

Seminar Specifics

 Date: September 24, 2009 Minneapolis, Minnesota - USA
 Time: 7:00-7:30 AM: Kick Off Continental Breakfast & Welcome
7:30 AM -12:00 PM: Program
 Location: Hilton Minneapolis St Paul Airport
Mall of America
3800 American Blvd East
Bloomington, MN, USA 55425-1658
Tel: +1-952-854-2100 Fax: +1-952-854-8002
Request CPN Reach for the Stars conference rate of $136

7:00-7:30 AM:    Kick Off Continental Breakfast & Registrant Welcome

7:30-8:30 AM:    Telehealth Legal Issues Update 2009

8:30-9:30 AM:    Telehealth Utilization in Other Countries:
                         Needs, Obstacles & Solutions

9:30-9:45 AM:     Break

9:45-10:45 AM:   New Telehealth Technology: Call Center 
                         Benefits In Light of the Stimulus Package

10:45-11:45 AM: Triage Trivia: 2009
                         ...the game show for triage nurses in the know

11:45-12:00 PM: Post Test & Evaluation

 Cost: Cost: $175 per person
Contact Hours: 4.25
Contact hours for this continuing nursing education activity has been submitted to the Washington State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Contact Carol M. Stock & Associates for more information about contact hours at 206.789.0909.

To receive a certificate of successful completion, you are required to return an evaluation form and complete a post test. There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products or off-label use will occur at this program.


 Registration: 4 ways to register! 

Pre-registration is required. 

1.  ONLINE: Registration:  CLICK HERE 

2.  FAX: You may also fill out the form online, print it, and FAX to
     (206) 789-0909.

3.  MAIL: Print registration form and send with payment (payable to
               Carol M. Stock & Associates) to:

Carol M. Stock & Associates
P.O. Box 31114
Seattle, WA 98103

4.  CALL: (206) 789-0909 M-F 9:00-5:00 Pacific Time to register by phone. Have
    credit card and registration information available. VISA & Master Card accepted.

Lodging Accommodations:

Hilton Minneapolis St Paul Airport
Mall of America
3800 American Blvd East
Bloomington, MN, USA 55425-1658
Tel: +1-952-854-2100 Fax: +1-952-854-8002

Complimentary shuttle service to Mall of America and Minneapolis-St.Paul Airport

Click on Picture below for hotel information and accommodations   

Can't Attend?

This conference can be presented on-site at your practice location. Call Carol Stock at (206) 789-0909 for more details.  An online course of this program is pending. 

If you would like to receive an email regarding future conferences and online courses, please email us at for more information. 

WANTED: Director or manager of Telehealth or Telephone Triage call center to speak at this Telehealth Legal Update Conference in Minneapolis, Minnesota, September 2009 on your use of telephone triage or telehealth, the obstacles you have faced, how you have overcome obstacles, and how you plan to use telehealth or telephone triage in the future. Interested in countries outside the U.S., especially the Middle East, Japan, Asia, Australia, Europe, South America, Mexico or Canada.
Contact Carol Stock at for more details.


 Copyright © 2001-2009 Carol M. Stock & Associates.
 (206) 789-0909