Telephone Triage & Telehealth DVD's
Presented by Carol M. Stock JD, MN, RN
(Click on images for video
clips of DVD's)
Telephone triage trivia,
the game show for triage nurses in the
know, tests your knowledge, skill and ability in a competitive
"Jeopardy" program format regarding the latest legal trends, emerging risks and practice situations
encountered in telephone triage.
In this fun filled game show, three call center triage nurses
compete against each other. Everyday issues such as handling
difficult callers, communication, practice across state lines,
third party callers, documentation, and utilization of new
technology are examined. Come test your knowledge.
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Explore emerging legal risks in
telephone triage, identify telehealth malpractice trends and
learn practical tips to reduce legal risks in your practice
thorough this entertaining and interactive presentation.
View parts of a mock legal deposition of a triage nurse,
review and analyze actual triage cases, develop a triage
documentation checklist, and discover new ways to implement the
latest risk reduction techniques into your telehealth practice.
This is a great training tool for all triage settings!
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Thinking of providing remote or
home based triage services? "Legal Risks of Remote Triage,"
assesses the risks, pitfalls and realities of remote triage and
reviews key factors as well as identifies legal issues you need
Pros and cons from the employer and employee perspective
are examined as well as technology, compliance, workflow,
contract and other issues. Utilize this presentation as a
checklist of factors to consider before implementing remote
triage into your practice.
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Effective communication skills: the
number one skill needed
by the telehealth nurse to successfully succeed in telehealth.
"Everyday Encounters: Communication Skills for Successful
Triage" identifies communication skills necessary for more
effective triage utilizing actual triage calls, walks the viewer
through the process of communication, reviews barriers to great
communication, and discusses attributes of critical thinkers and
active listeners. Practical instructions and new techniques are
offered for staff and managers alike in this interactive
presentation. Implement tips immediately and improve your telehealth practice.
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your facility ready for the evolving telehealth market?
Do you and your staff have the necessary skills to
compete successfully? If VPN & VOIP networks, live nurse
chats, remote monitoring and telemedicine are new to
you, this presentation will get you on track.
Learn the necessary staff training, skills and technical
support needed in the emerging telehealth field. This
presentation reviews various current and pending
legislation, discusses legal issues, demonstrates a
variety of telehealth technologies, and discusses the
future of technology in healthcare.
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