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Presenter: Carol M. Stock JD, MN, RN
Copyright: 11/06/2008

Format Details: Standard DVD (DVD players and computers). 

Type: Independent / Self-Study           

Description

Effective communication skills: the number one skill needed by the telehealth nurse to successfully succeed in telehealth.

"Everyday Encounters: Communication Skills for Successful Triage" identifies communication skills necessary for more effective triage utilizing actual triage calls, walks the viewer through the process of communication, reviews barriers to great communication, and discusses attributes of critical thinkers and active listeners. Practical instructions and new techniques are offered for staff and managers alike in this interactive presentation. Implement tips immediately and improve your telehealth practice.

This DVD captures a one hour live seminar presented by Carol M. Stock JD, MN, RN.  Play time may vary depending on player or software used.

Learning Objectives

1) Review elements of the communication process
2) List barriers to communication
3) Identify communication skills necessary for effective triage utilizing actual triage calls

Target audience: Nurses and others interested in legal and practice issues in telephone triage/telehealth nursing including nurse managers & administrators

Continuing Education Credit Information

For those wishing continuing education credits, please select the continuing education option when ordering (cost: $20 per person).

** Certificates of Successful Completion awarding 1.4 contact hours will be distributed to each participant completing the post-test/evaluation, affidavit and paying a $20.00 fee.  To receive a certificate of successful completion, you are required to return an evaluation form and complete a post test.

This continuing nursing education activity was approved by the Washington State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 1.4 contact hours. Contact Carol M. Stock & Associates for more information about contact hours at 206.789.0909.

There are no conflicts of interest to report. There was no commercial support received for the planning of this program. No endorsement of products or off-label use will occur at this program.


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